Revolutionize the customer service standard at your shop.

BROUGHT TO YOU IN PARTNERSHIP WITH

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Dave Luehr

Elite Body Shop Solutions Founder

Dave Luehr believes the biggest opportunity available to independent collision shops is the person on the other side of the counter… The customer! Dave’s expertise in creating memorable customer experiences dates back to the early 1990’s where he grew his shop from zero to a million dollars entirely on word of mouth. With a deep understanding of behavioral science and collision customer buying habits, Dave challenges his clients to think more like a hospitality business to organically and dramatically grow their body shops.

Nick Schoolcraft

President of Phoenix Solutions Group

Nicholas Schoolcraft is passionate about improving the collision repair experience. He consults with collision facilities from coast to coast providing impactful, innovative, and strategic thought leadership that enables shops to increase sales and improve profitability. By leveraging his company’s more than 30 years of collision customer research, he has a deep understanding of what the collision customer wants from their repair experience. Using that knowledge has allowed him to develop digital and traditional marketing strategies that drive sales growth and establish industry-leading customer retention.

Tina Biancalana

Managing Director of Phoenix Solutions Group

Tina Biancalana is the Managing Director of Phoenix Solutions Group, with a rich and humble career in the collision repair industry spanning over two decades, primarily focused on applying creative problem-solving techniques to comprehend the repair customer experience. Her driving passion is to see her clients, particularly Auto Body Collision repair owners, succeed in their businesses.

As a facilitator for the 2-day workshop, Tina aims to provide valuable insights and guidance, fostering an environment where participants can collaboratively enhance the customer experience within the collision repair industry. With a genuine dedication to her clients' growth and prosperity, Tina is committed to empowering them throughout their journey.